The flooring product sets the ceiling on how good a floor can be. The installer decides how close you get to it.
Read reviews for specifics
Star ratings tell you little on their own. Look for reviews that describe the work: whether the crew arrived on time, how they handled problems, what the trim looks like, and whether they came back when something needed attention.
Be wary of the cheapest number
A very low labor price often means preparation, trim or cleanup has been left out, or that the work will be rushed. Compare what is included, not just the total.
Ask how they will prepare the floor
A good installer asks what is under your current floor, checks flatness, and talks about moisture before quoting glue down products. If preparation never comes up, ask.
Get the scope in writing
The estimate should say:
- what is being removed and who hauls it away
- what preparation is included
- the product and installation method
- baseboards, quarter round, transitions and stairs
- furniture moving
- the expected schedule
Confirm the follow up
Ask what happens if a plank lifts or a transition loosens after the job. Ask about any warranty on labor, and get the terms in writing.
Check credentials
Ask for proof of insurance, and ask whether a permit is needed for your scope. Requirements vary by city and by the work involved.
You can read what customers say about us on our reviews page.